We ship all domestic retail orders via the United States Postal Service (USPS) by Priority Mail. For the retail international orders, we use either the Unites States Postal Service (USPS) or Federal Express (FedEx). We ship all wholesale orders in the most cost effective and reliable way for a specific area.
Shipping charges will be displayed prior to your checking out. They are dynamically generated based upon the total amount of your purchase or the weight of the package.
Orders and Shipments
Once an order is completed successfully, our system automatically generates a confirmation e-mail with your order information. This confirmation is a written record of your order, so you may wish to print out a copy and retain it. If you have completed an order but did not receive an e-mail confirmation, please notify customer service via the contact us page.
Your retail order will be shipped within two business days of your cleared payment. A wholesale order will be delivered within 15 business days. When your order has shipped, we will send you an e-mail advising you of this fact, along with a tracking number.
You may also login and check your "My Account" profile for updates on the status of your order. If you still have any questions regarding your order, please contact customer service via the contact us page.
Method of Payment
Money order/Cashier's check – the items in your order will be reserved for seven business days while we await receipt of your payment. Once payment is received, we will process your order without further delay.
If Credit/Debit Card payment made by using the secure credit card payment processing in our website, your order will be shipped without delay.
If your order has not yet shipped, you may cancel your order for a full refund. Send us a cancellation request via our contact us page.
The customer has no right to return a product except as expressly set forth in the limited warranty provided by the manufacturer. The manufacturer is not required to accept any return unless the customer requests in writing and manufacture consents in writing to the return and provides a Return Material Authorization (RMA) number.
airLyte.com does not offer free shipping on exchanges. Return shipping fees are the responsibility of the customer and will not be refunded, except in the event of a mistake our company made with the original order. In the event that an order involved free shipping, any returns will have the applicable shipping charges deducted from the eventual refund. All refunds, credits, and exchanges are for the cost of the item(s) only, and do not include shipping charges.
When returning items to us, we strongly recommend that you use a shipping method that includes a tracking or delivery confirmation feature, as we will not be responsible for items lost during shipping. Packages must be returned postage prepaid; we will reject any package arriving COD.
If you would like to make a return or exchange, please contact customer service via the contact us and supply your name, order number, the item(s) that you wish to return or exchange, and the reason for the return or exchange. We will supply you with a Return Merchandise Authorization (RMA) number, along with shipping instructions.
Please do not return merchandise to us without first acquiring an RMA, as this will likely delay the return or exchange process.